ReadLab Hoops Privacy Policy for Individual Licenses

1. Who we are and what this covers

ReadLab Sports LLC ("we", "us") makes ReadLab Hoops, a basketball training app for Meta Quest devices (the "App"). This policy covers ReadLab Hoops bought by an individual or a household for their own personal use under our Terms of Service: the App on your devices, your Individual Account on our website, and our website. We are the business responsible for the information described here, and the operator under the Children's Online Privacy Protection Act (COPPA) for information collected from children with a parent's permission.

ReadLab Hoops used by teams, schools, clubs and venues is covered by our Privacy Policy for Organizations instead. We provide this policy in a form accessible to people with disabilities; contact us for an alternative format.

2. How your household's data is handled

ReadLab Hoops on an Individual license has no individual profiles and never asks anyone's name or age. Practice history is recorded for everyone who uses your devices, in your Account on our servers as well as on the device. There is no setting that keeps it off our servers: the Service is used with it, or not at all (Section 7).

3. What we collect

3.1 From you, the account holder

• Account: your name, email address, how you sign in (with Google, with Microsoft, or with a link we email you — never a password), your confirmation that you are 18 or older (or the age of majority where you live, if higher) and the account is for your own personal or household use, and your Account settings.
• Your devices: the name you give each device.
• Consent record: that you ticked the parental consent box (Section 7.3), with the terms it came with, the time, the internet address it was given from and when we sent the confirmation email; and the time of any withdrawal.
• Emails we send you: for each sign-in link, confirmation or other email about the service, the address it went to, what kind of email it was, when it was sent and whether it was sent. We don't keep a copy of what it said. For some emails about your Account, we also record whether the email was opened and whether a link in it was used, so we know our emails are reaching you. We keep only the time, never your internet address or details of your device.
• Purchases: when you buy a plan, our payment processor collects your billing and payment details on its own pages; we never receive full card numbers. Your name, email address and billing address come to us from that payment form, which is how we keep your Account's billing details current. We keep records of your purchases and subscriptions.
• Getting the App: ReadLab Hoops is installed through Meta, including through release channels Meta runs for us, under Meta's terms. Meta may show us which Meta accounts can install the App, and you may send us the email address of your Meta account so we can give it access. We use this only to make the App available to your devices. Meta requires these accounts to belong to adults, so it is your account, not a child's.
• Messages you send us, and our replies.

3.2 Practice history

For each drill run on the device: which drill, difficulty, how long it took, hits and misses, a grade and drill-specific results; when sessions start and end; App settings (such as court size) and progress through the tutorial; and summaries of the device's frame rate and battery level during a session. It is linked to the device and your Account, not to a person. Nothing is sent while a drill is in progress; results are uploaded when a session ends.

The App uses the device's hand tracking and position to run drills. That tracking is processed on the device and is not sent to us or stored, except as the drill results above. The App does not record video or images.

3.3 Spoken coaching and multiplayer

• Spoken coaching: the App's coaching lines are turned into speech by Meta's Voice SDK. Only the script text is sent; nothing about you is included. The App does not listen for voice commands.
• Multiplayer isn't offered on an Individual license.

3.4 Technical information every device sends

The App sends us technical information each time it starts, so we can license it to your Account, keep it secure, detect unauthorized copies and support you: a device identifier and an installation identifier; the device model, operating system and build details; the App version and how it was installed; battery level, free storage and network type; the device's clock and time zone; and counts of results waiting to be uploaded. When the App or your Account contacts our servers, we also record the connection's internet (IP) address and the approximate, city-level location derived from it, and the time. If the App crashes, a crash report with no user identifiers goes to Unity Technologies.

3.5 During an evaluation license

An evaluation license records practice history like a subscription (Section 3.2).

4. What we don't collect

The App never asks for an App User's name, age, date of birth, photo, school or contact details. We don't collect video, images, voice recordings, precise location, health or biometric information, or advertising identifiers, and the App has no chat or free-text messages. We show no advertising.

5. How we use information

We don't sell personal information, share it for cross-context behavioral advertising, use it for advertising or marketing to children, build profiles of anyone beyond showing your household its own progress, or make automated decisions about anyone that have legal or similarly significant effects. We send marketing email only if you ask for it.

Why we may use it

We use information only when we have a reason the law recognizes:

• To provide the service you signed up for under our Terms of Service: your Account, purchases and devices, practice history, licensing, support and service messages.
• For our legitimate interests in keeping the service secure, preventing fraud and unauthorized copies, fixing problems and improving the App with totals that identify no one, balanced against your rights.
• To meet legal obligations, such as tax and accounting records and responding to lawful requests.
• With consent, where we ask for it: your consent as parent or guardian to recording a child's practice (Section 7.3), and marketing email if you ask for it. You may withdraw consent at any time (Section 9).

6. Who we share it with

We share information only with service providers that help us run ReadLab Hoops. Each may use it only to provide its service to us and is bound by contract to protect it.

We also disclose information when the law requires it, to protect people's safety or our rights, or as part of a sale or merger of our business, in which case the buyer must honor this policy and, for children's information, your consent.

7. Children, and notice to parents

7.1 Our approach

ReadLab Hoops is bought by adults, and children in the household may use it. The App never asks anyone's name or age. It records practice history for everyone who uses it, linked to your devices and Account, never to a person. Because a child young enough to need a parent's consent may be among them, the account holder gives consent as their parent or guardian when accepting our Terms of Service (Section 7.3). We collect nothing more than the Service needs.

7.2 What we collect when a child uses the App

The practice history in Section 3.2, which is linked to your devices and Account, never to a child's name. We use it only to provide ReadLab Hoops to your household (Section 5) and share it only with the service providers in Section 6 that store it for us: Google and Neon. We never use it for advertising, sell it or use it to build a profile of a child. The technical information in Section 3.4, which every device sends, is used only to license, secure and support the App, which the law allows without consent, and never to identify or contact a child.

7.3 How consent is given

When you accept our Terms of Service, you tick a separate box: "If a child under 13, or under a higher age set for this consent by the law where I live, uses ReadLab Hoops on my devices, I consent, as their parent or guardian, to ReadLab recording their practice in my Account as these terms and the Privacy Policy for Individual Licenses describe." The box covers whichever age applies where you, the account holder, live. The ages we know of below which a parent's consent is needed are:

• United States: 13 (the Children's Online Privacy Protection Act, COPPA);
• Quebec: 14;
• United Kingdom: 13;
• European Union: it depends on the country, between 13 and 16 (16 unless the country set a lower age).

Within 72 hours we email you a confirmation, with how to withdraw. The Service can't be used without it. If we ever want to collect something new from children or use it differently, we will ask you again first.

7.4 Your rights as a parent

You may review the information we hold from your devices, have it deleted, and refuse further collection at any time, by contacting us (Section 14). Refusing further collection ends your subscription, because the Service can't be used without it, and we delete your Account's information if you ask. We verify that a request comes from the account holder before acting on it.

7.5 Visiting children

Practice by anyone who uses one of your devices is added to your Account's history, linked to no one's name. Our Terms of Service ask the account holder to make sure a visiting child's parent is happy for them to use it.

7.6 The operator

The operator collecting and maintaining children's personal information through ReadLab Hoops is ReadLab Sports LLC, 1110 W Elliot Rd #1081, Tempe, AZ 85284, United States; telephone 928-382-0108; email privacy@readlabsports.com. The service providers in Section 6 process information on our behalf. We don't sell or share the personal information of anyone under 16.

8. How long we keep information

We keep information for as long as we need it for the purposes in this policy, including our legal, tax and accounting obligations, and then delete it or remove what identifies anyone. Within that rule:

We never keep children's information longer than is reasonably necessary for the purpose it was collected for, and never indefinitely.

9. Your rights and choices

• By asking us: a copy of your practice history, deletion of it or of your whole Account, and withdrawing your parental consent, which ends your subscription.
• Your privacy rights, wherever you live: to know what information we hold about you and get access to it; to correct it; to delete it; to receive a copy in a portable form; to object to or restrict some uses of it; to withdraw your consent at any time, which doesn't affect what we did before (withdrawing the parental consent ends your subscription, because the Service can't be used without it, Section 7.4); and not to be treated differently for using these rights. We don't sell or share personal information or use it for targeted advertising, so there is nothing to opt out of.
• How to ask: by email to privacy@readlabsports.com. We confirm receipt within 10 business days and reply within 30 days. If a request needs longer, we tell you why within those 30 days, and never take longer than the law where you live allows. We check that the request comes from the account holder, usually by a message from the Account's email address, and ask for no more than we need. An authorized agent may act for you with your signed permission.
• Appeals and complaints: if we turn down a request, reply to our decision. We answer within 30 days with our reasons, and you may complain to the authority that oversees privacy where you live, such as your state Attorney General or your country's data protection authority.

10. How we protect information

Information is encrypted in transit and at rest. Access is limited to our staff who need it, protected by multi-factor authentication, and recorded in an audit log. Backups are stored separately and can't be altered before their retention period ends. On devices, information is kept in the App's private storage. No method of storage or transmission is completely secure. If a breach affects your information, we will tell you, and the authorities where the law requires, without undue delay and within the time the law requires.

11. Where information is stored

In the United States, unless your agreement with us says otherwise. Information about people outside the United States is transferred here only under safeguards recognized by law. Some service providers may process information elsewhere under their own safeguards, as Section 6 describes.

12. Cookies and "Do Not Track"

Our website and your Account use only the cookies and browser storage strictly necessary to sign you in and keep you signed in. We use no advertising or third-party analytics cookies, and no third party collects information about your activity across websites through us. Some of our emails tell us when they are opened or a link in them is used (Section 3); that record is ours alone. Because we don't track you across websites, we treat every visitor the same whether or not their browser sends a "Do Not Track" or Global Privacy Control signal.

13. Changes to this policy

We will post changes here with a new effective date. If a change is material, we will email you before it takes effect. A change to what we collect from children, or how we use it, needs your permission again before it applies.

14. Contact us

ReadLab Sports LLC · 1110 W Elliot Rd #1081 · Tempe, AZ 85284 · United States
Telephone: 928-382-0108 · Privacy: privacy@readlabsports.com · Support: support@readlabsports.com